Privacy Policy

The following website is owned and operated by BRONTE PURCELL, registered business name BIRTHING WHOLENESS, and ABN 18 659 204 415. This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with our website and services provided. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us over at wholeness@brontepurcell.com.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with us via our websites, or choose to become our client, we may ask to collect the following kinds of personal information from you, including:

• Name, email address, phone number

• Location, postal address

We may collect your personal information by various means including:

• Email

• Mailing list form

• Automatically, through the use of cookies

We use this information to:

• Respond to your enquiries

• Provide you with relevant news and updates

• Improve our services

• Administrative purposes, if you become our client

• Marketing purposes, you always have a choice to opt out

We will only collect your personal information with consent, such as when you email us, tick a checkbox or fill in a form to provide us with your information.

Sensitive Information

We understand that some personal information is particularly sensitive, and that you are trusting us to keep this information confidential. 

We will only collect sensitive information by methods that are reasonably secure, such as:

• Intake form

• Zoom or face-to-face

• Client case notes

• Email

The reason why we collect this information is:

• Provide you with our services

• Your health and safety

• My responsibility as a qualified therapist

The sensitive information we ask you to provide for this purpose may include:

• Medical history and existing medical conditions

• Next of kin

• Age and DOB

• Relationship status

• Past therapy experience

• Current medications

We are committed to securely storing and handling your sensitive information:

• Only authorised team members (Bronte Purcell) have access to sensitive material

• Some sensitive information may be stored securely online, or in the cloud through Google Drive

You may choose not to provide us with your sensitive information. However, if you choose not to share this, we may not be able to provide you with the services that you request.

Disclosure of Information

All information disclosed within sessions are confidential, and by law may not be revealed to anyone without your permission, with the follow exceptions:

• Duty to protect- If you disclose serious intent to harm yourself or another person, I may be obligated to contact others in an attempt to prevent harm. If you state that you/someone else is physically, sexually, or emotionally abusing or neglecting a child/dependent adult, I may be obligated to report this.

• Supervision & Consultation- With intention to provide the best treatment, on occasion I may seek supervision or consult with professional colleagues, and anything mentioned will be without names or identifying information.

• Authorised disclosure to designated third party- You may sign a written release of treatment information to an authorised third party. Or if ordered by court subpoena.

• Collections- If you default payment, I may assign your account to a collection agency and disclose the amount owed, inclusive dates of service, and any relevant identifying information to that agency. This information may then appear on your credit report. The content of therapy services remains confidential and is not disclosed.

We may share some relevant information to our administrative team, or marketing team, to provide you with the services you request. See below.

Security

We take reasonable physical, technical and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification and disclosure.

We manage risks to your information by:

• Storing information securely

• Conducting regular audits of our security systems
  

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:

• Facebook ads - https://www.facebook.com/business/m/privacy-and-data

• GSuite - https://storage.googleapis.com/gfw-touched-accounts-pdfs/google-cloud-security-and-compliance-whitepaper.pdf

• Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

• Typeform - https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform

Access to Information

You can contact us to access, correct or update your personal information at any time. You can email me at wholeness@brontepurcell.com to gain access to any of your sessions notes or session recordings. Unless we are subject to a confidentiality obligation under the Privacy Act.

Complaints

We value your feedback and strive to provide the best possible experience for our users. If you have a complaint or concern regarding our products, services, or any aspect of our website, we encourage you to reach out to us at wholeness@brontepurcell.com. We are committed to providing a fair and transparent complaints handling process. Your complaint will be treated with confidentiality, and we will ensure that it is handled promptly and fairly.

Cookies and Google Analytics

This website uses cookies and Google Analytics to enhance the user experience. By accessing and using this website, you consent to the use of cookies and the collection of data by Google Analytics as described below:

1. Cookies: a. Cookies are small files that are stored on your computer or device when you visit a website. b. These cookies help improve the functionality and performance of the website and allow for a personalised browsing experience. c. The cookies used on this website may collect information such as your IP address, browser type, device type, and browsing patterns. d. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may limit your access to certain features of the website.

2. Google Analytics: a. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). b. Google Analytics uses cookies to analyse how users interact with the website, compile reports on website activity, and provide other services related to website activity and internet usage. c. The information generated by the cookies about your use of the website, including your IP address, may be transmitted to and stored by Google on servers in the United States or other countries. d. Google may use this information to evaluate your use of the website, compile statistical reports on website activity for website operators, and provide other services relating to website activity and internet usage.

3. Opting Out: a. You can prevent Google Analytics from collecting your information by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout. b. By opting out, your usage data will not be sent to Google Analytics.

4. Third-Party Cookies: a. This website may also use cookies from third-party service providers, such as social media platforms or advertising networks. b. These cookies are subject to the respective privacy policies of those third-party providers.

5. Privacy: a. The use of cookies and Google Analytics is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

By accessing and using this website, you acknowledge and agree to the use of cookies and Google Analytics as described above.